高薪诚聘技术支持

💸 薪水：面议

🏢 地点：加州境内加州, CA

🍻 分类：市场销售

🕕 时间：07/18/24

💬 联系：[email protected]

About Us:
Mammotion is committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle by providing innovative outdoor robotics solutions. Our mission starts with the revolution of robot lawn mowers for professionals and consumer

Responsibilities:

●Customer Support:
- Serve as the primary point of contact for customers in USA
addressing inquiries
and concerns
and providing timely resolutions.
- Communicate effectively in multiple languages
ensuring a high level of customer satisfaction.

●Issue Resolution:
- Investigate and resolve post-sales issues
including product defects
shipping discrepancies
and warranty claims.
- Collaborate with internal teams to ensure swift and effective solutions.

●Product Knowledge:
- Develop a deep understanding of our products to provide accurate and helpful information to customers.
- Stay updated on product features
specifications
and troubleshooting procedures.
- Train and support local third service center and offline distributor service team.

●Local Service Centers:
- Coordinate with local service centers across USA
ensuring they have the necessary spare parts and technical to assist customers effectively.
- Proactively visit the third-party after-sales service center and distributor service team
collect and give feedback on their problems
and solve them in time.

●Documentation:
- Maintain detailed records of customer interactions
resolutions
and feedback.
- Provide regular reports to management on key performance indicators and customer satisfaction metrics.

Qualifications:
1. Previous experience in customer service
preferably in an after-sales or technical support role.
2. Strong communication and problem-solving skills.
3. Ability to work independently and collaboratively in a fast-paced environment.

Benefits:
1. Competitive base pay and incentive bonus
2. Dynamic and collaborative work environment.
3. Health
dental
and vision insurance
4. 401K and competitive matching rate
5. Competitive vacation policy

联系时请说是在美国工作网上看到的😎